Frequently Asked Questions
Everything you need to know about your Venroy experience.
What is your return policy?
We offer returns on all full-priced items within 21 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items are eligible for store credit only.
How long does international shipping take?
International orders are typically processed within 48 hours and delivered via DHL Express within 3 to 7 business days, depending on your location and local customs processing.
How do I care for my linen garments?
To maintain the longevity of our signature linen, we recommend a cold hand wash or a gentle machine wash in a laundry bag. Always air dry in the shade and use a warm iron while the fabric is slightly damp.
Can I change or cancel my order after it has been placed?
Once an order is confirmed, it is immediately processed by our warehouse team. Therefore, we are unable to guarantee any changes or cancellations. Please contact our support team immediately if you notice an error.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay. Buy now, pay later options are also available at checkout.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. Our silhouettes often range from relaxed to tailored, so we recommend comparing the measurements to a similar garment you already own.